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"GENESIS will put our customer service light years ahead of the competition, right along side with the quality of our service..."

Ed Van Hook

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The Genesis Project

A New Way of Doing Business

Van Hook Service Company is in the final development stages of a new way in providing our customers complete HVAC&R services, called, GENESIS.

We are currently in beta testing and plan full customer access in the second quarter of 2008. The use of new cutting age technology will provide our customers the information and management tools they need to oversee their substantial investment in all mechanical equipment serviced by Van Hook Service Company.

Major Components of GENESIS:

Real Time Data Transfer between Technician & Main Office

Every Van Hook Service Company service vehicle will be equipped with a computer system that will be utilized for all information exchange between our main office and the technician. ALL information required to complete the job will be transferred accurately and in real time including: service calls, problem description, customer information, location, hours, materials, completed work description, preventive maintenance contracts, work schedules, PO numbers, job numbers.

Technicians will have access to technical manuals, manufacturer's Websites, technical drawings, specifications, customer history, equipment history, previous service calls, and more, all from their service vehicle.

Global Positioning Satellites

The latest Global Positioning Satellite technology will be installed in every Van Hook Service Company vehicle. This will allow for the most efficient dispatching and will reduce the time it takes to get a technician to your service call. The fastest route to your location will be provided to reduce travel time and expense. A fifty inch plasma screen located in our main office will continually show the location of every vehicle IN REAL TIME, to insure we can get the right technician to you in the least amount of time.

Customer Web Portal

Every customer will have the ability to sign into our Van Hook Service Company Website to check on any service call or job his/her company has placed with us. They will be able to tell IN REAL TIME the current status, the estimated time of completion, and the amount of time and material that has been applied to that particular service call or job.

All of the benefits of our GENESIS system are too numerous to list here. We are continually soliciting our customers' input to find how we can make their job more efficient and productive. We are designing GENESIS with these items in order to serve our customers. Once all of the information is in the "digital world", what we can do with this information will be limited only by our customers' and our imagination.

GENESIS is the beginning of the best way to serve our valued customers.

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