Customer Satisfaction Survey

We at Van Hook Service Co. are always ready to hear from you. You may use the Customer Satisfaction Survey below to tell us about your experience with Van Hook. You can either submit the form online or email us any comments that you might have.

If you would rather mail your comments to us, our office address is:

Van Hook Service Co.
76 Seneca Ave.
Rochester, NY 14613
(585) 254-4375, or toll free at:
1-866-VAN-HOOK (826-4665)
(585) 254-0744 fax

Customer Satisfaction Survey Please complete the form below, and then click on the "Submit Survey" button. (Rest assured that Van Hook Service Co. respects your privacy. The information collected is for our use only. We will not sell or rent your e-mail address or contact information. Please read our privacy policy for more details.
Your Information
Name:
Company Name:
E-Mail Address:
Street Address 1:
Street Address 2:
City:
State/Province:
Zip/Postal Code:
Please rate the following, based on your most recent HVAC&/R service or sales experience:
	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
Your telephone call was handled promptly and professionally.
The service or sales representative was on-time, ready to serve you.
The workmanship met or exceeded your expectations.
The service technician's work area was left neat, clean, and orderly.
The service technician or sales representative was knowledgeable, capable, and answered all of your questions to your satisfaction.
The HVAC&R service or installation is working as expected.
Overall, the experience of working with Van Hook Service Co. was pleasant, and made you feel good.
Based on your experience with our company, would you recommend us to a friend or neighbor as an excellent service company?	Yes No
If "yes", please ask your friend or neighbor to mention your name when they call for service so that we may thank you appropriately for your referral.
If "no", please tell us exactly what is concerning you and how we may regain your trust and confidence.
Have we "dropped the ball" or somehow fallen short of our goal of providing extraordinary service to you, can you please explain it to us? (Call us right away if there is something requiring immediate attention.)
At Van Hook Service Co., we value the contributions of our employees, and each month we recognize those employees who have been specifically mentioned by our customers for providing exceptional service. If you recall superb service on your most recent service call or system installation, please let us know.	Employee name (if known):
Comments:
May we use your positive comments in a testimonial on our Web site?	Yes No

Copyright © 2006, Van Hook Service Company, Inc. All rights reserved. No portion of this material may be reproduced or transmitted in any form whatsoever, including electronic, mechanical, or any information storage or retrieval system, except as as may be expressly permitted by law or in writing from Van Hook Service Company, Inc. The information on this web site is provided "as is" and without warranty of any kind, expressed or implied. Van Hook Service Company, Inc. reserves all rights to modify or change the offering presented here. Read our privacy policy.

Contact

Contact a Sales Representative