About Us

Our History

From our humble beginnings to a large company with many regional locations, our growth is a remarkable story. 

 

The Early Years

E. Richard Van Hook founded Van Hook Service Co., Inc. in 1973. Prior to starting Van Hook Service Co. Inc. he was employed by one of the largest HVAC&R manufacturers as lead services engineer and was responsible for all of Western New York.

Present Day

In 1984, control was passed to Edward Van Hook, the current CEO and owner. Starting out as a centrifugal and absorption chiller service company, we have since expanded. We now service all types and brands of mechanical equipment including most DDC controls. Van Hook Service Co., Inc. now has more than sixty service technicians, each with their company-owned, fully equipped service vehicle. We respond to our customers' needs 24 hours a day, 365 days a year.

Clients

We don't like to brag, we let our customers do it for us! After 45 years we have hundreds of references available upon request. From all of the categories below.

  • Local school districts
  • National chain restaurants
  • Film development / processing companies
  • Major department stores
  • Universities
  • Retail food services
  • National gas stations
  • Hospitals
  • National retail electronic stores
  • Hotels

"In years past I have dealt with a number of different companies in your field and they have all seemed to disappoint me in either the service, response time or their follow up. It has been a breath of fresh air dealing with Van Hook Service Company. Your employees have always been professional and gone what I feel is above and beyond to make sure not only my HVAC units are running correctly but when needed my spindle chiller units also."

Mike Marrocco
Facility Manager
Gillette Machine & Tool

"…The HVAC services we need are delivered as promised by Van Hook Service Company. We recognize that the ability to deliver these 'promises' is mainly due to your technicians' skills and their ability to positively interact with our residents and staff."

Paul Coolican
Executive Director
Tennyson Court Senior Care Community

"…Until now, I haven't felt the need to recognize excellence in any particular company. Van Hook Service Company is professional, courteous, reliable, knowledgeable, and willing to share that knowledge with me as I seek to do many of my own repairs."

Steve Clark
Owner/Operator
McDonald's

"Van Hook Service is the company that services our store for heating and cooling. I just wanted to let you know that your service technicians have been outstanding. They're very friendly and courteous."

Bruce W. Evans
Operations Manager
Azizi International, Inc

"I would recommend Van Hook Service. They are very experienced and knowledgeable"

Nancy Armocida
Food Service Director
Hilton School District

 

Company Mission Statement

  • We exist to provide service to our customers.
  • We will endeavor to exceed expectations on every job.
  • We will communicate to our customers the information necessary for them to make informed decisions.
  • We will make recommendations to our customers as if the money being spent was our own.
  • We will deliver what is promised, nothing less.
  • We recognize the customers' need to always come first.
  • We understand the customers' best interests are the same as ours.
  • We will quote based on cost, never opportunity.
  • We understand that in order to provide quality service in the future, we must make a fair profit today.
  • We understand we are human and will make mistakes, when made, we accept responsibility, make it right, and learn.
  • We exist to provide service to our customers.

VanHook Service Co. Inc.